1. Online Purchases (LisbonPhones.com)
- Return Period:
- 14 days from the date of delivery for standard customers.
- How to Return?
- Small format items (e.g., phones, chargers, mobilephones accessries etc.) can be returned for free at physical LisbonPhones store.
- Refund Method & Timing: Once conditions are validated, the refund is processed within a maximum of 14 days using the same payment method used for the purchase (including delivery costs, where applicable).
- Proof: You must present the purchase invoice/receipt.
2. Physical Store Purchases
- Return Period:
- 15 days from the date of purchase for standard customers.
- How to Return: Bring the product directly to LisbonPhones physical store.
- Refund Method & Timing: The refund is issued on the spot at the time of the return, via the original payment method.
- Proof: Must present the purchase invoice.
3. General Condition Requirements
For a return or exchange to be accepted, the product must:
- Be in good condition and complete (with all original accessories, manuals, and consumables).
- Show no signs of use or misuse.
- Be inside its original box/packaging (or LisbonPhones packaging).
- Outlet products must be returned in the same condition and packaging as delivered.
4. Excluded Items (Satisfaction Policy / Change of Mind)
Certain categories are typically excluded from general return/satisfaction policies unless faulty:
- Customized or personalized items
- Digital activation codes / software / subscriptions
- Perishable goods and food
- Hygiene and personal care products (e.g., hair dryers, straighteners, shavers, electric toothbrushes, thermometers)
- Unsealed or used mattresses
- Specific size- or type-excluded satisfaction items in physical stores.
