Help Center

Unfortunately, your shipping details cannot be changed after your order has been placed.

So please, make sure, your shipping address is correct, when you are placing the order.

Yes, you can. When placing an order on LisbonPhones, select Local Pickup from the delivery methods, during the checkout.

Then wait for a message from LisbonPhones, by e-mail or phone, When your order it ready to pickup from our Shop.

There are dozens of reasons behind a delivery delay. However, here are the most common ones you’ll likely encounter while in operation.

• Bad weather.
• Wrong/ Inaccurate Delivery Address.
• No-Go Zones / Remote Locations.
• Law & Order Situation / Road Blocks.

NOTE: As markets are being shut down due to COVID-19 situation in the country, and as we operate from within the market, they might experience delays in meeting the delivery timelines. We apologize for the inconvenience and will ensure you receive your package as soon as possible.

The delivery time depends on the delivery method, that you select on Cart Page.

Normally, it takes 2-3 days business days, after your order is dispatched. It is in business days, thus, it does not take into account weekend days and public holidays.

It includes the time for the seller to fulfill the order, the first attempt to deliver the order to your doorstep.

It’s easy! Just follow the below steps:

• To add shipping address to your account:
• After Login, Click on“My Account”in the top right corner of your screen.

(It will open My Account Dashboard)

• Now click on“Addresses” Tab from the Tabs.
• Click on“Add” in Shipping Address section, enter you complete new address & click on“Save Address”.